Good morning.*I have previously spoken with a Groupon customer Service representative...

GetHuman-babsiam's Refund My Order issue with Groupon from May 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-babsiam's own words
Good morning.*I have previously spoken with a Groupon customer Service representative ( chat number ******************), but still have no resolution to this issue.* On May *, ****, I attempted to order a delay mattress. I received a notice that there was an issue with my card on file. I attempted to re-enter the same payment method and again received a notice that the card ( ending in ****) had an issue , therefore, I tried another card and henirder went through. I wanted to get the order through because the groupon said it was expiring ( which as an aside, it was not because it showed up for days later) *I received a notice that the order was processed , and was satisfied.*However, it turns out that my *nd attempt at the card which allegedly had a problem went through as did the order processed with my alternate card.*When I discovered this issue, I was told that the item was non- refundable as noted in a clause.*I was eventually told to wait for shipment and to call with the chat number and I would be instructed on how to obtain a full refund.*When I look on My Stuff **on the Groupon App, it shows * mattresses pending delivery, however, one has already been delivered.*I now have a notification to schedule the *nd delivery which never should have been processed in the *st place. If I did not get a card error notice, I would not have ordered with a different card.*I am not going to schedule a delivery, nor am I willing to pay a restocking fee for an item I did not willingly order.*It is a waste of the drivers resources well as my time to arrange this delivery.*Please resolve this issue for me and provide a full refund.*I do not know which order was delivered, but the original order numbers were:**********************

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Refund My Order issue
Reported by GetHuman-babsiam
May 21st, 2019 - 4 years ago
Seen by 8 customers so far
Similar issue to 210220 others
0 customers following this
Items needed
Name on account
Email on account
Billing address


GetHuman-babsiam started working on this issue
May 21st, 2019 1:22pm
GetHuman-babsiam confirmed the issue is fixed. Hooray!
May 21st, 2019 6:00pm