I made a purchase on Groupon in error and emailed as soon as I realized the error was m...

GetHuman-kjhartho's customer service issue with Groupon from May 2019

Help with my Groupon issue
The issue in GetHuman-kjhartho's own words
I made a purchase on Groupon in error and emailed as soon as I realized the error was made. I indicated that we have used Groupon often with great success. However, this time I made a purchase in error. The Order * is ***** .*Please cancel this order.

GetHuman-kjhartho did not yet indicate what Groupon should do to make this right.

How GetHuman-kjhartho fixed the problem
I received a note from Groupon asking if I was happy with the resolution to my problem. I said I was satisfied but not happy. What Groupon did was give me Groupon Dollars to cover the cost of the booking fee at Kiahuna. I felt that although this was a Goodwill jester it didn't go far enough in that I could have booked the course cheaper on my own. When I was booking the course with Golf Now the Groupon add popped up and as in the past I thought it was a discount coupon. After booking I realized it was not a coupon but a booking fee. I tried to cancel immediately but was unable to. Then I saw the note that I could cancel within three days so tried that. In both cases I was told the sale was final. The add was misleading as was the cancellation misleading. *Satisfied but not happy.*Joanne
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Customer service issue
Reported by GetHuman-kjhartho
May 21st, 2019 - 2 years ago
Fixed
GetHuman-kjhartho shared how to fix
Seen by 12 customers so far
Similar issue to 210163 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-kjhartho started working on this issue
May 21st, 2019 4:08am
GetHuman-kjhartho indicated the issue is not fixed yet.
May 21st, 2019 2:50pm
GetHuman-kjhartho indicated the issue is not fixed yet.
May 22nd, 2019 6:19am
GetHuman-kjhartho indicated the issue is not fixed yet.
May 22nd, 2019 8:21pm
GetHuman-kjhartho indicated the issue is not fixed yet.
May 22nd, 2019 9:49pm
GetHuman-kjhartho confirmed the issue is fixed. Hooray!
May 26th, 2019 8:36pm