I am appalled at your response to my issue. The response says you are waiting for ME t...

GetHuman2955712's customer service issue with Groupon from May 2019

Help with my Groupon issue
The issue in GetHuman2955712's own words
I am appalled at your response to my issue. The response says you are waiting for ME to fix the problem and tell you how I did it! Seriously?? I have a vendor I cannot get to respond - which means I cannot use my Groupon because it requires making an appt. with a vendor who does not return calls. Catch -**. I asked for Groupon to refund my $** and I get a non-response from you. Feel like I am in a revolving door. No customer service seems to be your motto. I am outraged.

GetHuman2955712 did not yet indicate what Groupon should do to make this right.

How GetHuman2955712 fixed the problem
I pestered Groupon HELP online until someone finally gave me an email address to contact the vendor . I found it a frustrating, unpleasant experience using this online method. Took me a week to get to a possible solution. Bad customer service. Now I have spent *-* days trying to get an appt for services with the vendor, as the Groupon expires before they have availability. I started in early May trying to book an appt with the vendor, so I lost * wks of eligibililty time just trying to get vendor to respond* then another week or so getting useful help from Groupon. Altogether a hugely unsatisfactory experience. Will put me "off" of buying Groupon for some time.
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Customer service issue
Reported by GetHuman2955712
May 21st, 2019 - 2 years ago
Fixed
GetHuman2955712 shared how to fix
Seen by 5 customers so far
Similar issue to 210117 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman2955712 started working on this issue
May 21st, 2019 12:14am
GetHuman2955712 confirmed the issue is fixed. Hooray!
May 24th, 2019 2:23pm

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