I had originally placed an order for an apple watch on April **th. The order had been p...

GetHuman-cgoergen's customer service issue with Groupon from May 2019

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I had originally placed an order for an apple watch on April **th. The order had been processed and out for delivery but I called both DHL and USPS and they said the address was incorrect and it was being sent back to the seller. When I called Groupon, they told me that was false information and it should be delivered on May **th. We agreed to cancel the order and reorder a new one because we could not locate the package. I was promised my order had express delivery but now when I check my order it says it has not even been processed and I ordered on May **th. This is absolutely ridiculous, it has been almost a month since I made my original purchase and I still do not have my package. Your website says delivery within * days of purchase date and it has now been ** since my original order. It is now saying my package will be here between May **th and June *rd. I want my package here within the next two days.

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Groupon

Customer service issue
Reported by GetHuman-cgoergen
May 20th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 209908 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-cgoergen started working on this issue
May 20th, 2019 6:47pm