I just sent this email to Groupon and received an autoreply to use their online portal...

GetHuman2955130's customer service issue with Groupon from May 2019

Help with my Groupon issue
The issue in GetHuman2955130's own words
I just sent this email to Groupon and received an autoreply to use their online portal which did not work. I have called * phone numbers I found online. None have worked. **Hi there,**None of your online options for customer support worked. This was extremely frustrating -- I tried to schedule a call and send an email but got an error page both times, and there were no live agents available. **Please see the attached document for my text conversation with the merchant Pinki Beauty & Spa. They initially scheduled my appointment and informed me that they have a hidden $* fee for all who use Groupon. This fee is not mentioned anywhere on the Groupon site. Then, they texted to cancel the appointment just *.* hours in advance. When I replied moments later to try to reschedule, they did not reply. Now they have been unresponsive for two full weeks. **This whole experience has left me very frustrated with Groupon (even though the merchant's actions are not your fault). Please reimburse me fully for the ********** order. It is unlikely that I will use Groupon again soon. **Sincerely,

GetHuman2955130 did not yet indicate what Groupon should do to make this right.

How GetHuman2955130 fixed the problem
Their website did not let me submit a complaint but I was able to do so on my mobile phone app. I submitted a request and they called within the hour. They were able to find a different provider for the same service, get the groupon at a reduced fee, and save me some extra $ for my next groupon purchase. They will supposedly reach out with an email about getting compensation.
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Customer service issue
Reported by GetHuman2955130
May 20th, 2019 - 2 years ago
Fixed
GetHuman2955130 shared how to fix
Seen by 11 customers so far
Similar issue to 209867 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman2955130 started working on this issue
May 20th, 2019 5:56pm
GetHuman2955130 indicated the issue is not fixed yet.
May 20th, 2019 5:57pm
GetHuman2955130 confirmed the issue is fixed. Hooray!
May 20th, 2019 10:12pm