Groupon Customer Service Issues

I bought 2 sets of train tickets in separate orders for a date that doesn't work for me, so I used the trade-in process to change the date. One of the tickets had a discount using the code "DEAL10" during the first order. When I exchanged it, I was unable to reapply the discount, resulting in paying $10 more for the same item with a different date. Additionally, I had another coupon code, "SAVE," which I accidentally didn't apply to the second order. I'm looking to adjust the prices to get the savings back. I should have saved about $15 total, but due to these issues, I didn't save anything. Thank you in advance. - M. Childs

I purchased a Groupon in February for two Brazilian waxes at Scruples Salon & Spa to be used separately. I have not been able to schedule an appointment because the ad did not mention any restrictions on the days it could be used. Despite multiple attempts to book, I was informed that the Groupon cannot be used from Friday to Sunday, days when I am available. This limitation was not specified in the advertisement. I have been unable to use the service despite planning to do so a while ago, and the voucher is expiring soon. I would like a refund to avoid reporting this as unauthorized to my bank. Working long hours during weekdays, weekends are my only free days, making it unfair to pay for a service I cannot schedule on available dates due to undisclosed restrictions. I have always had good experiences with Groupon in the past, but this situation feels unjust to customers like me with limited free time.

I am interested in re-advertising my business on Groupon. I previously found success and have since added new services to my menu. I would appreciate speaking with someone to discuss the wording and new services to offer. Please contact me at [redacted] or email me at [redacted] I have an old Groupon still active that needs to be replaced with a new ad, and I may want to keep both for multiple service options at a good rate. Looking forward to your response. Apologies for any errors, as I am voice texting while driving. Thank you. Juedey Bartlett.

I bought Cedar Point tickets during a buy one day, get one day free promotion on February 16, [redacted]. Unfortunately, in "my Groupons," it only shows them as being valid for one day. We're planning to visit next month and I need this clarified before our trip. I was under the impression that the terms couldn't change after purchase. The order numbers are #[redacted] and #[redacted]. I got 5 deals, totaling 10 days, so each family member could spend 2 days at the park. I'm a devoted Groupon user and have never encountered issues in the past. Even though other vendors had discounts for Cedar Point, I chose Groupon due to its reliability. I appreciate any assistance in resolving this matter. Holly O.

Hello, I wanted to share my experience with "The Polished Nail Bar". Upon purchasing a Groupon deal, I tried contacting the company to book an appointment as required. Despite multiple attempts, I received no response. Visiting the salon in person, I discovered each booth operates independently, causing confusion. Despite efforts from another booth's professional to relay my message, I never received a call back. This lack of communication has left me feeling disappointed and out of pocket. I hope Groupon can assist in rectifying this situation. Thank you for your attention. -Ashley

I purchased three vouchers for Mother's Day for a spa/massage. The price matched what was advertised. However, customers without a Groupon were getting the same deal at the spa. The spa/massage did not meet the description, and they charged my parents an extra $10 each because of language barriers. Instead of the expected $20 for a 90-minute massage, they ended up paying $25 each, including a tip. The additional $10 charge was not communicated clearly due to language difficulties. While I accept some issues with the service quality, I am unhappy about the unexpected charges. I would appreciate it if something could be done in this matter. I had a disappointing experience and will avoid returning to this establishment.

Deal Details: - 2-Hour Axe Throwing Session at 7:15pm for 8 people - Date: June 22, [redacted] - Purchase Date: May 9, [redacted] - Order Number: [redacted]98 Since the purchase date, there has been an issue with the booking code not meeting the business requirements for the Groupon redemption. They are expecting a seven-letter code, but I received a booking reference instead. Despite the all sales final policy, neither Groupon nor the vendor are addressing the problem. After several weeks of being ignored, I'm frustrated about losing $[redacted]. I urgently need this matter resolved by May 20, [redacted]. I have been patient, but the lack of response is unacceptable. Groupon must rectify this situation promptly. Failure to do so will lead me to challenge the charge, report Groupon and the vendor to the BBB, and pursue legal action. I will also share negative reviews due to this unresolved issue.

I noticed an unauthorized charge of $4.99 on my Bank of America account linked to my Groupon account, even though it's still pending, the amount has been deducted from my balance. The charge seems to be for a 6-month service related to the Select membership that I did not authorize. The last time this card was used was to sign up for discounted BJ's deal through Groupon in Montgomeryville. I am requesting a refund for the May monthly fee and would like to have the April month for free since I never intended to sign up for this service. I have already removed this card from my Groupon account on May 19 and want to cancel this membership altogether. If this matter is not resolved promptly, I will dispute the transaction with Mastercard, leaving it to be settled between Bank of America and the bank directly. If this issue cannot be fixed, I will have no choice but to close my Groupon account. Thank you. Regards, William McGlone

I have been a loyal user of Groupon for years and have made numerous purchases, even booking trips for a group of 12 people. I recently bought a Groupon but just found out that I can't use it due to having metal in my body which prevents me from undergoing the procedure. Despite being abroad helping a sick family member for the past month, this is the first opportunity I've had to reach out to Groupon for assistance. The voucher in question is [redacted]6 with code LG-W5Z6-W3ZL-K4TK-BTRT, expiring on June 17. I kindly request a refund to my credit card given the unforeseen circumstances. Additionally, I mistakenly purchased an item for my grandchildren who are not old enough to read, thinking it was a coloring book. The voucher for this purchase is HHRXCTE8VG388JN with the code LG-XRFY-PRGT-KR5W-9HW2. I appreciate your understanding and prompt attention to this matter. Thank you, Sara.

On March 23, [redacted], I purchased an ilovekickboxing pass for 10 classes, a 40-minute personal training session, and a pair of gloves for fifty dollars. I scheduled an appointment for 4/1/19, but upon arrival, I was informed by an employee that it was their last day open. To request a refund, I emailed their corporate office on 4/3/19. I also contacted their headquarters on the same day and spoke with Joy, who confirmed they received my email but could not provide further details. During a follow-up call on 5/3/19, Joy mentioned that they are processing refunds but have a backlog. Despite these interactions, I have not received any email communication from the company. This experience with my first order from your website has been a disappointment. I am seeking a refund of my $50 payment. My order number is 1[redacted]90-[redacted]. I appreciate any assistance in resolving this matter. Thank you. - T. Arrington

Subject: Assistance Needed with Groupon Order #[redacted] Hello, I have encountered multiple issues with the customer support options provided by Groupon. Despite attempting to schedule a call and send an email, I faced error pages and was unable to reach a live agent. Attached is a document detailing my conversation with the merchant Pinki Beauty & Spa, who added a hidden $5 fee not disclosed on the Groupon site. Following a short-notice cancellation and subsequent lack of response, my frustration has grown. While I understand the merchant's actions are beyond your control, I kindly request a full reimbursement for order #[redacted] to address this unsatisfactory experience. Moving forward, I am hesitant to utilize Groupon's services until this matter is resolved. Thank you.

On April 30th, I placed an order for an Apple Watch. After some issues with the delivery address reported by DHL and USPS, Groupon assured me the watch would be delivered by May 16th. Due to the confusion, I decided to cancel the order and place a new one with express delivery. However, checking my new order on May 15th, it hasn't even been processed. This is extremely frustrating as it has been almost a month since my original order, far exceeding the promised 7-day delivery timeframe. The current estimated delivery is now between May 24th and June 3rd, but I urgently need the package within the next two days.

I purchased a Groupon for an interior detailing service, but encountered several issues trying to schedule my appointment. Initially, I couldn't reach anyone and the voicemail was full. When I finally got through, the first available appointment was on May 20th at an address that turned out to be a tanning place. After some confusion, I discovered the detailer worked from within the tanning salon. Upon dropping off my car, I was warned about potential damage from their pressure washer. The service took longer than expected, and upon inspection, I found some spots were missed. To add to my frustration, I was unexpectedly charged extra fees for a city water fee and taxes. They even wanted more money to clean the seat belts. This whole experience felt like a scam, especially since the business has a city license and tax license yet provided subpar service. I am disappointed that Groupon is still promoting this service despite my negative encounter.

Hello, this is Beretha J. I recently purchased a massage Groupon coupon for my daughter, but she was unable to use it until the expiration date. I understand your office is now closed, but I hope you receive this message today on the 20th at 5:08 California time. I am requesting to either change the $39 towards something else or receive a refund. Please contact me at your earliest convenience to discuss this matter further. The Groupon code is 1[redacted][redacted], and the service was for Palace Spa. I had to pay for her birthday spa treatment separately as we found out the location only upon arrival. I look forward to resolving this issue promptly. Please call me or text me tomorrow at [redacted]. Thank you.

I am extremely disappointed with the response provided regarding my issue. It implies that I am responsible for fixing the problem and informing you of the resolution, which is unacceptable. I am currently unable to use my Groupon as the vendor is unresponsive, making it impossible to schedule an appointment. I have requested a refund of the $79 from Groupon, but have yet to receive a proper response. It feels like I am stuck in a never-ending cycle with no real customer service support. This lack of assistance is truly frustrating and leaves me feeling outraged.

I recently made a purchase on Groupon after a medical emergency and accidentally ended up buying multiple items, including skydiving events and a resort stay I didn't intend to purchase. The total amount spent is around $[redacted]. I am facing financial difficulties and cannot afford these extra expenses, especially the skydiving events that I have no recollection of ordering. Due to my confusion and medication at the time of purchase, I am seeking assistance in obtaining refunds for the skydiving activities. The resort hotel stay and tent purchase are also a mystery to me. This situation has caused me significant distress and financial strain. I kindly ask for your help in resolving this issue. Thank you for your support. Best regards, Patricia F. P.S. I am also having trouble locating the purchase orders. Thank you.

Good morning, I previously spoke with a Groupon customer service representative (chat number [redacted][redacted]0), but the issue remains unresolved. On May 2, [redacted], I tried to order a delayed mattress. Despite receiving a notice about a payment card issue, I re-entered the same card information twice before successfully using an alternate card for the purchase. While I thought the order went through, it turned out both the second attempt and the order with the alternate card were processed. I was informed the item is non-refundable, but was promised a solution for a full refund after contacting through the chat number. On the Groupon App, I see two mattresses pending delivery, with one already delivered. I refuse to schedule a second delivery I did not intend to make and won't pay any restocking fees. Kindly resolve this issue promptly and issue a full refund for the duplicate order. The original order numbers were: [redacted] [redacted].

I am disappointed that the discount code GRPNOORDLAMHS was never applied to my recent cruise purchase on 5/20/19. Consequently, I was charged the full price. Despite reaching out to the cruise line, they refused to provide me with the credit for the price difference. I have used your services frequently, but this experience feels like a rip-off. Additionally, I request a refund for all vouchers from Shoreline Sightseeing that I promptly canceled after realizing I was charged twice, without booking or reserving anything. I intend to contact my bank to dispute these issues. Moreover, I was surprised by an extra $4 charge by the cruise line for booking online. This situation feels like fraud from the moment of purchase. I am determined to address these problems and expect a resolution. I have been a loyal customer, spending thousands of dollars with Groupon, and have never encountered such treatment before. Thank you. Candace P.-G.

I purchased a Genkent posture corrector for $8.99, but unfortunately, it doesn't fit me well and is very uncomfortable to wear. The return policy states I have 14 days to request a refund. I've attempted to reach out to Genkent regarding whether I need a return authorization and if I should ship it back to the address listed on the package, but I haven't received a response yet. I would appreciate your assistance in resolving this issue. Thank you, Debbie C.

Good Evening, My name is Daniela Coppola. I purchased four Groupon vouchers as a birthday gift for a spa day at The Chamomile Blu Spa at Holiday Inn Maidenhead/Windsor. Unfortunately, we have been unable to book due to the venue being fully booked on weekends and holidays, and we are unable to visit on weekdays due to work commitments. The staff suggested refunding the vouchers through Groupon and availing their own package, which offers weekend and holiday bookings without additional fees at a better price than Groupon. The voucher codes are: - (#1[redacted]00-[redacted]), purchased on 26 April [redacted]. - (#1[redacted]00-[redacted]), purchased on 26 April [redacted]. - The fourth voucher is under the name of ERIKA SAMBO VS-CVTT-494C-391W-YC3K. Please advise promptly on the next steps, as this was a birthday gift that needs to be replaced. Thank you and kind regards.