I just sent this email to Groupon and received an autoreply to use their online portal...
GetHuman2955130's customer service issue with Groupon from May 2019
Help with my Groupon issue
The issue in GetHuman2955130's own words
I just sent this email to Groupon and received an autoreply to use their online portal which did not work. I have called * phone numbers I found online. None have worked. **Hi there,**None of your online options for customer support worked. This was extremely frustrating -- I tried to schedule a call and send an email but got an error page both times, and there were no live agents available. **Please see the attached document for my text conversation with the merchant Pinki Beauty & Spa. They initially scheduled my appointment and informed me that they have a hidden $* fee for all who use Groupon. This fee is not mentioned anywhere on the Groupon site. Then, they texted to cancel the appointment just *.* hours in advance. When I replied moments later to try to reschedule, they did not reply. Now they have been unresponsive for two full weeks. **This whole experience has left me very frustrated with Groupon (even though the merchant's actions are not your fault). Please reimburse me fully for the ********** order. It is unlikely that I will use Groupon again soon. **Sincerely,
GetHuman2955130 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman2955130 fixed the problem
Their website did not let me submit a complaint but I was able to do so on my mobile phone app. I submitted a request and they called within the hour. They were able to find a different provider for the same service, get the groupon at a reduced fee, and save me some extra $ for my next groupon purchase. They will supposedly reach out with an email about getting compensation.
Please help with my Groupon issue
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