I bought a groupon from you in April for a meal for two at Frankie and Bennies. It has...

GetHuman2933643's Refund My Order issue with Groupon from May 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2933643's own words
I bought a groupon from you in April for a meal for two at Frankie and Bennies. It has not been redeemed so is it at all possible I could have a refund (not a credit). I didn’t look at the menu before I bought the meal, and my husband suffers with lots of tummy troubles. Looking at the menu now he may not be able to eat what’s on order because of the issue. I didn’t expect so much spice! I know it’s quite late to ask for a refund but I would be very much obliged if you will on this occasion. I am sorry for any trouble caused. Sylvia Haslam

GetHuman2933643 did not yet indicate what Groupon should do to make this right.

How GetHuman2933643 fixed the problem
A full credit refund .... I contacted by email and *simply told the truth and this was there response, I have asked if they will give a refund instead of credits *so am waiting for another reply, but think I am pushing it a bit we will see
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Groupon

Refund My Order issue
Reported by GetHuman2933643
May 16th, 2019 - 2 years ago
Fixed
GetHuman2933643 shared how to fix
Seen by 8 customers so far
Similar issue to 207736 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman2933643 started working on this issue
May 16th, 2019 3:36pm
GetHuman2933643 indicated the issue is not fixed yet.
May 17th, 2019 1:51pm
GetHuman2933643 confirmed the issue is fixed. Hooray!
May 17th, 2019 4:35pm
GetHuman2933643 confirmed the issue is fixed. Hooray!
May 18th, 2019 7:03am

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