I have not been able to contact the seller (left a voicemail and sent a message via the...

GetHuman-emmaschw's Can't Contact Seller issue with Groupon from May 2019

Help with my Groupon issue
The issue in GetHuman-emmaschw's own words
I have not been able to contact the seller (left a voicemail and sent a message via the vendor's website listed on the Groupon website) and I have since requested a refund several times now via email and have a lot of correspondence showing them dodging my request for a refund and never addressing my want to cancel my purchase and receive the refund. **I simply want to cancel this order and receive my refund within the * day period that is allotted and outlined in the online FAQ.

GetHuman-emmaschw did not yet indicate what Groupon should do to make this right.

How GetHuman-emmaschw fixed the problem
I copy and pasted the FAQ paragraph for refunds section about having a * day period to receive a refund for the Groupon in an email and basically just asked how to contact a supervisor or manager. Lo and behold they emailed saying they would give me a refund. Even if they don't give me the refund I am going to dispute it with my bank, but hopefully this works.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.
How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Can't Contact Seller issue
Reported by GetHuman-emmaschw
May 13th, 2019 - 3 years ago
GetHuman-emmaschw shared how to fix
Seen by 4 customers so far
Similar issue to 206371 others
0 customers following this
Items needed
Name on account
Email on account
Billing address


GetHuman-emmaschw started working on this issue
May 13th, 2019 10:11pm
GetHuman-emmaschw confirmed the issue is fixed. Hooray!
May 14th, 2019 10:23pm