I have not been able to contact the seller (left a voicemail and sent a message via the...

GetHuman-emmaschw's Can't Contact Seller issue with Groupon from May 2019

Help with my Groupon issue
The issue in GetHuman-emmaschw's own words
I have not been able to contact the seller (left a voicemail and sent a message via the vendor's website listed on the Groupon website) and I have since requested a refund several times now via email and have a lot of correspondence showing them dodging my request for a refund and never addressing my want to cancel my purchase and receive the refund. **I simply want to cancel this order and receive my refund within the * day period that is allotted and outlined in the online FAQ.

GetHuman-emmaschw did not yet indicate what Groupon should do to make this right.

How GetHuman-emmaschw fixed the problem
I copy and pasted the FAQ paragraph for refunds section about having a * day period to receive a refund for the Groupon in an email and basically just asked how to contact a supervisor or manager. Lo and behold they emailed saying they would give me a refund. Even if they don't give me the refund I am going to dispute it with my bank, but hopefully this works.
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Groupon

Can't Contact Seller issue
Reported by GetHuman-emmaschw
May 13th, 2019 - 2 years ago
Fixed
GetHuman-emmaschw shared how to fix
Seen by 4 customers so far
Similar issue to 206371 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-emmaschw started working on this issue
May 13th, 2019 10:11pm
GetHuman-emmaschw confirmed the issue is fixed. Hooray!
May 14th, 2019 10:23pm