Regarding $** Las Vegas Madame Toussad’s wax museum*high roller combo. Detailed summary...

GetHuman2891031's Refund My Order issue with Groupon from May 2019

Help with my Groupon issue
First: share to improve GetHuman2891031's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2891031 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2891031's own words
Regarding $** Las Vegas Madame Toussad’s wax museum*high roller combo. Detailed summary of what happened below. Please provide refund. Customer name - Rachel Stevens.**Hours listed for Madame’s wax museum not correct. Wheelchair access not functioning. Asked multiple employees & security* directed to multiple different elevators* the only one that listed access to Madame’s did not allow access to *R Madame’s floor* directed to guest services* they directed us to speak to cashier cage at Venetian* manager at cashier stated he wouldn’t know who to call to assist. Called Madame Tussaud’s multiple times - no one answered after lengthy automated directory. No one able to assist us. Multiple employees expressed empathy & stated the situation was ridiculous that my wheelchair bound friend was unable to attend, but were unable to direct us to anyone that could really do anything to help. We pre purchased Groupon combo for Madame & High Roller. Fine print stated must redeem at Madame first. Tried calling High Roller multiple times to see if we could at least do that attraction before leaving Vegas - no answer. Extremely disappointed. Lost multiple hours time on last day in Vegas & $*** from Groupon vouchers.
GetHuman2891031 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman2891031 fixed the problem
We are waiting for GetHuman2891031 to fix the problem and share the solution with the rest of us customers.
Please help with my Groupon issue
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Groupon

Refund My Order issue
Reported by GetHuman2891031
May 9th, 2019 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 204109 others
0 customers following this
Timeline
GetHuman2891031 started working on this issue
May 9th 5:34am
GetHuman2891031 indicated the issue is not fixed yet.
May 9th 10:01am