I purchased a groupon to Modern Yoga in Scottsdale Arizona and when I went to redeem th...

GetHuman-treyceeb's Refund My Order issue with Groupon from May 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-treyceeb's own words
I purchased a groupon to Modern Yoga in Scottsdale Arizona and when I went to redeem the groupon they told me I couldn't use it because I had already tried them out at their studio within the last year. They refuse to even give me the amount I purchased the groupon for as credit towards other classes and insist that Groupon will credit me the monies I paid towards another Groupon with another company. I cannot get ahold of anyone at Groupon to see if this is possible. Their policy says that the merchant will always redeem the groupon coupon for the amount it was purchased for but Modern Yoga refuses because they say that Groupon gets a big "chunk" of the money. I just want to get my money back or at the very least be able to use the $** I paid to purchase another Groupon with another company. Please help. Thank you in advance.
GetHuman-treyceeb did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-treyceeb fixed the problem
I kept contacting Groupon through their Facebook page. Everytime they would give me a link that didn't work I would contact them again. After many, many, attempts I got an email saying they had refunded me the amount.
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Groupon

Refund My Order issue
Reported by GetHuman-treyceeb
May 8th, 2019 - a mon ago
I have an issue with Groupon too
Fixed
GetHuman-treyceeb shared how to fix
Seen by 7 customers so far
Similar issue to 203657 others
0 customers following this
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Timeline
GetHuman-treyceeb started working on this issue
May 8th 2:14pm
GetHuman-treyceeb confirmed the issue is fixed. Hooray!
May 8th 6:43pm