On March **, **** I purchased a Groupon for gutter cleaning through S&S Residential Gut...
GetHuman2880421's Can't Contact Seller issue with Groupon from May 2019
Help with my Groupon issue
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GetHuman2880421's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2880421 will want to follow the link below to head to their help center. We will check on GetHuman2880421 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2880421 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman2880421's own words
On March **, **** I purchased a Groupon for gutter cleaning through S&S Residential Gutter Cleaning Services.**On April *th I called them to schedule a time but got their voice mail. I left a message to call me back and a week later had not received a response. I then called again and was informed that their voice box was full. The next day I called again and the voice mail was still full. I then checked my Groupon online to confirm I had the correct phone number and found that the Groupon showed that it had been redeemed which was and is not the case. I then contacted Groupon by phone and was told that the merchant would be contacted to confirm the Groupon had not been redeemed and I would receive an email later that day which I never received. However I did receive an email confirming the chat and with an offer for Groupon bucks.**I again tried to contact the merchant several times over the next few days including daytime, evenings, and weekend to no avail. I went to my Groupon account and it now showed that the Groupon was redeemed on April **th, again not the case. I then contacted Groupon again by phone and went through what had transpired up to that point and was told I would get an email later that day which I have to receive.**Help?
GetHuman2880421 did not yet indicate what Groupon should do to make this right.
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