I purchased a luggage set and a portable charger*power bank from Groupon on ******. I...

GetHuman2808521's Refund My Order issue with Groupon from April 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2808521's own words
I purchased a luggage set and a portable charger*power bank from Groupon on ******. I returned both. The total purchase was $***.**. Both offers stated "free returns". However, I just received my refund of $***.**, which is $**.** short of the amount paid. I would like a full refund.
GetHuman2808521 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman2808521 fixed the problem
After emailing GetHuman, I received an email from Groupon Customer service. They stated that both amounts had been refunded. Just after I received the email, I went into my cc account and see that the shortage amount has been credited. The larger amount is still pending and as the original email stated, "this might take up to ** days". It seems that I only received the shorted amount after I emailed GetHuman. Odd.....
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Groupon

Refund My Order issue
Reported by GetHuman2808521
Apr 25th, 2019 - 7 mos ago
I have an issue with Groupon too
Fixed
GetHuman2808521 shared how to fix
Seen by 10 customers so far
Similar issue to 197970 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman2808521 started working on this issue
Apr 25th 3:17pm
GetHuman2808521 indicated the issue is not fixed yet.
Apr 25th 7:39pm
GetHuman2808521 indicated the issue is not fixed yet.
Apr 25th 7:40pm
GetHuman2808521 indicated the issue is not fixed yet.
Apr 25th 7:40pm
GetHuman2808521 confirmed the issue is fixed. Hooray!
Apr 26th 3:31pm
GetHuman2808521 confirmed the issue is fixed. Hooray!
Apr 29th 2:55pm