My partner purchased a Groupon for two massages (order *****-******-******) on Decembe...

GetHuman-kerrylbo's customer service issue with Groupon from April 2019

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The issue in GetHuman-kerrylbo's own words
My partner purchased a Groupon for two massages (order *****-******-******) on December **, ****. Booking an appointment with this vendor was impossible. They rarely answer the phone and have a separate schedule for Groupons. We eventually gave up and let the offer expire.**There are a number of people complaining about not being able to book appointments with "Tranquil and Serene Moments" on Google and the vendor responded: "Unfortunately Sir what groupon customers dont realize is that whatever amout you paid for your groupon. We get half of that. So we can not operate a profitable business on that. So we have to set aside certain amount of appt slots per week for our potential groupon customers and once that number is filled we move on to the next week and so on." Therefore they acknowledge that they purposefully limit the available slots for Groupons such that it is essentially impossible to redeem because the Groupon usually expires before the offer can be redeemed. Please reconsider working with this vendor. Is there some way that we can get refunded the amount we paid for this Groupon (that can't be redeemed)?

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Customer service issue
Reported by GetHuman-kerrylbo
Apr 15th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 193432 others
0 customers following this


GetHuman-kerrylbo started working on this issue
Apr 15th, 2019 5:02pm