My partner purchased a Groupon for two massages (order *****-******-******) on Decembe...
GetHuman-kerrylbo's customer service issue with Groupon from April 2019
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Help with my Groupon issue
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GetHuman-kerrylbo's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kerrylbo will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kerrylbo can let us know if they help or not.
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The issue in GetHuman-kerrylbo's own words
My partner purchased a Groupon for two massages (order *****-******-******) on December **, ****. Booking an appointment with this vendor was impossible. They rarely answer the phone and have a separate schedule for Groupons. We eventually gave up and let the offer expire.**There are a number of people complaining about not being able to book appointments with "Tranquil and Serene Moments" on Google and the vendor responded: "Unfortunately Sir what groupon customers dont realize is that whatever amout you paid for your groupon. We get half of that. So we can not operate a profitable business on that. So we have to set aside certain amount of appt slots per week for our potential groupon customers and once that number is filled we move on to the next week and so on." Therefore they acknowledge that they purposefully limit the available slots for Groupons such that it is essentially impossible to redeem because the Groupon usually expires before the offer can be redeemed. Please reconsider working with this vendor. Is there some way that we can get refunded the amount we paid for this Groupon (that can't be redeemed)?
GetHuman-kerrylbo did not yet indicate what Groupon should do to make this right.
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