I placed an order for two nights in a hotel via Groupon and paid upfront. I read throug...

GetHuman2710161's Refund My Order issue with Groupon from April 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2710161's own words
I placed an order for two nights in a hotel via Groupon and paid upfront. I read through all the order details which indicated the reservation had been placed. Upon arrival at the hotel they did not have my reservation. Luckily they had a room spare. However it was not the room that I paid for via Groupon. Additionally on checkout I had to pay additional room fees which were not indicated by Groupon upon booking. I want to be compensated for the trouble, for not having the room we paid for and for the additional fees I paid.

GetHuman2710161 did not yet indicate what Groupon should do to make this right.

How GetHuman2710161 fixed the problem
I had to search within the deal for a refund and then I was able to open a chat with customer service.
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Groupon

Refund My Order issue
Reported by GetHuman2710161
Apr 9th, 2019 - 2 years ago
Fixed
GetHuman2710161 shared how to fix
Seen by 4 customers so far
Similar issue to 190553 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman2710161 started working on this issue
Apr 9th, 2019 5:06pm
GetHuman2710161 confirmed the issue is fixed. Hooray!
Apr 9th, 2019 11:32pm
GetHuman2710161 confirmed the issue is fixed. Hooray!
Apr 12th, 2019 1:40am

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