I placed an order for two nights in a hotel via Groupon and paid upfront. I read throug...

GetHuman2710161's Refund My Order issue with Groupon from April 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2710161's own words
I placed an order for two nights in a hotel via Groupon and paid upfront. I read through all the order details which indicated the reservation had been placed. Upon arrival at the hotel they did not have my reservation. Luckily they had a room spare. However it was not the room that I paid for via Groupon. Additionally on checkout I had to pay additional room fees which were not indicated by Groupon upon booking. I want to be compensated for the trouble, for not having the room we paid for and for the additional fees I paid.

GetHuman2710161 did not yet indicate what Groupon should do to make this right.

How GetHuman2710161 fixed the problem
I had to search within the deal for a refund and then I was able to open a chat with customer service.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.
How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Groupon

Refund My Order issue
Reported by GetHuman2710161
Apr 9th, 2019 - 3 years ago
Fixed
GetHuman2710161 shared how to fix
Seen by 4 customers so far
Similar issue to 190553 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman2710161 started working on this issue
Apr 9th, 2019 5:06pm
GetHuman2710161 confirmed the issue is fixed. Hooray!
Apr 9th, 2019 11:32pm
GetHuman2710161 confirmed the issue is fixed. Hooray!
Apr 12th, 2019 1:40am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers