Horrible experience with Laseraway. I scheduled my consultation as required which too...

GetHuman2625327's Refund My Order issue with Groupon from March 2019

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GetHuman2625327's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2625327 will want to follow the link below to head to their help center. We will check on GetHuman2625327 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2625327's own words
Horrible experience with Laseraway. I scheduled my consultation as required which took over a hour before I was done. I was told it was taking longer, but invited to watch a video about other products available while waiting. When I was told additional IPLs would be over $*** I said as I'd no and the sales person attitude changed. Finally after the upsell attempts and consult wait time, it was finally time to actually redeem my Groupon and schedule my service. There was a confusion about how many treatments I purchased ( I thought I had bought *) and the consultant took my phone to talk with the manager. She was gone for * minutes..with my phone!!! Unacceptable!. While scheduling my appt (I asked for a lunch time appt) , I was asked how my lunches were scheduled and what time I could take lunch, my appt was scheduled for * weeks out. So my groupon has been redeemed for nothing at this time and I was treated as if I can not manage my own time.
GetHuman2625327 did not yet indicate what Groupon should do to make this right.
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Groupon

Refund My Order issue
Reported by GetHuman2625327
Mar 29th, 2019 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 678 others
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Timeline
GetHuman2625327 started working on this issue
Mar 29th 2:58am