I think groupon is scamming me

GetHuman2618907's customer service issue with Groupon from March 2019

Help with my Groupon issue
The issue in GetHuman2618907's own words
Take my children out for a fun event ... I bought tickets to the harlem globe trotters, my account has been debited, but there is no where to print the voucher.
I tried to buy the tickets with a credit card the first time, but groupon showed it as refunded, so I used paypal to buy the tickets a second time. My bank is showing both instances as processed. Now I am out over ***$ and still don't have a way to get to the event. If I don't resolve this in the next hour I am going to the bank to refute both of the charges and go directly to the venue.
I want an actual refund for the credit card purchase and the voucher for my Paypal purchase, TODAY
I have tried to call the number from my Paypal receipt*Looked for a Live Chat option to get a resolution, which the phone number said was available, but I can't find. *I have tried the "customer support" which is an endless loop thru ****
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Harlem Globetrotters - Minneapolis *******
Customer service issue
Reported by GetHuman2618907
Mar 28th, 2019 - 21d ago
I have an issue with Groupon too
Seen by 6 customers so far
Similar issue to 183811 others
0 customers following this
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GetHuman2618907 started working on this issue
Mar 28th 8:08pm
GetHuman2618907 indicated the issue is not fixed yet.
Mar 28th 8:14pm