I just purchased a Groupon for Sam's Club membership for $**. My husband had one that j...

GetHuman2617799's Refund my order issue with Groupon from March 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2617799's own words
I just purchased a Groupon for Sam's Club membership for $**. My husband had one that just expired, and I was going to sign up as the primary member. When I tried to sign up online using the Groupon, I couldn't, so I called Sam's Customer Service. I found out I was named on an old Sam's membership with my husband, so I wouldn't be considered a "new member" and couldn't use the Groupon! Can I please get a credit to my Visa for the $** spent on a Groupon I can't use? Thanks so much. *Norah Cimaglia

GetHuman2617799 did not yet indicate what Groupon should do to make this right.

How GetHuman2617799 fixed the problem
Put in a request for the m to call me. They did within a couple hours and issued a refund to my credit card. The rep apologized for customers not being able to call them but they don’t take incoming calls. He was very helpful and sent me an email confirmation. I was happy!
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Refund my order issue
Reported by GetHuman2617799
Mar 28th, 2019 - 3 years ago
Fixed
GetHuman2617799 shared how to fix
Seen by 5 customers so far
Similar issue to 183666 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman2617799 started working on this issue
Mar 28th, 2019 5:22pm
GetHuman2617799 confirmed the issue is fixed. Hooray!
Mar 29th, 2019 5:46pm

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