I would like a refund for my groupon I purchased for pedicure and shoes * go day spa. I...
GetHuman-lbobo's Refund My Order issue with Groupon from March 2019
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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lbobo's own words
I would like a refund for my groupon I purchased for pedicure and shoes * go day spa. I was very excited to use the couples massage I purchased. When I booked the appointment the woman on the phone acted very strange and originally said there were no openings for the day I requested, the line disconnected before I could say anything. I then called back just to make sure and the same woman told me I could come the day I had requested. My guest and I arrived on time for our appointment and were not warmly greeted by any staff. When we were greeted, I could tell something was up. We waited for about ** minuets before the woman (the same woman I spoke to on the phone) told me she “accidentally” sent the massage therapist home and that we would have to reschedule, she also told me because I purchased through groupon that I would not be able to be discounted for the inconvenience. This was extremely upsetting because my guest and I drove almost and hour to get to the massage and were offered nothing but a insincere apology. I then tried to reschedule the appointment, despite the unprofessionalism I had experienced. The number I had originally called went straight to voicemail, as well as the number that was on their site that I had called. Even after leaving a message I still have been getting the run-around and I have no desire to continue to try and make it work with these people. I would not like a groupon voucher, all I want is the full refund I deserve for my inconvenience. Feel free to ask for any more details of the event but I expect to have my money returned. *Best, Lena Bobo
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