Hello,**I am trying to get a return shipping label for more than a week now. Wholesale...

GetHuman-kolecm's Can't Contact Seller issue with Groupon from March 2019

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kolecm will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kolecm can let us know if they help or not.
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Before contacting them, items GetHuman-kolecm may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman-kolecm's own words
Hello,**I am trying to get a return shipping label for more than a week now. Wholesale Sock Deals**Order *:************Purchase Date:*Saturday, Mar **, *****Delivered on:*Mar **, *****Qty:*****I have followed the instructions*Make sure you're signed in and head to our Customer Support page.*Select the order you have a question about.*Under your order details will be a search bar. Use this to search for your issue.*A number of help articles will then surface. Select the title that best matches your issue.* Beneath the article is a link that says "Still need help?" Select this.*You'll then be presented with the option to email the merchant. Select that option and fill out the form onscreen.*After you submit your email, you’ll receive a confirmation email. If you don’t see this email within a few minutes, check your spam folder. Please allow ** hours for the merchant’s response. **These instructions to email merchant go to Groupon customer care because I keep getting replies from you Groupon, not the actual merchant.

GetHuman-kolecm did not yet indicate what Groupon should do to make this right.

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Can't Contact Seller issue
Reported by GetHuman-kolecm
Mar 28th, 2019 - 4 years ago
Not resolved
Seen by 171 customers so far
Similar issue to 183644 others
0 customers following this


GetHuman-kolecm started working on this issue
Mar 28th, 2019 4:48pm

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