I purchased a product (**********) on February **, was billed for the product, and it n...

GetHuman2616730's Order Never Arrived issue with Groupon from March 2019

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GetHuman2616730's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2616730 will want to follow the link below to head to their help center. We will check on GetHuman2616730 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2616730 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman2616730's own words
I purchased a product (**********) on February **, was billed for the product, and it never arrived. It was shipped via FedEx (FedEx * **********************) which says it was delivered on March *. The product never arrived and I have checked my property extensively. This is not the first time we have had items stolen because FedEx ignores the signage on my front door requesting delivery to the back. I would either like to be refunded my money so I can try purchasing again, or I would like a replacement shipped please. Thank you for your help and patience.
GetHuman2616730 did not yet indicate what Groupon should do to make this right.
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Groupon

Order Never Arrived issue
Reported by GetHuman2616730
Mar 28th, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 183554 others
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Timeline
GetHuman2616730 started working on this issue
Mar 28th 3:00pm