I went to purchase a groupon on Sunday night to go go karting at fomula kartways with...

GetHuman2608511's Refund my order issue with Groupon from March 2019

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GetHuman2608511's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2608511 will want to follow the link below to head to their help center. We will check on GetHuman2608511 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2608511's own words
I went to purchase a groupon on Sunday night to go go karting at fomula kartways with * other people. When I went to purchase * tickets it said the transaction failed. I then went to the go karting place and just purchased them there and we went go karting that night. The next day I get an email that $*** was charged to my debit visa and that I have go karting tickets. I need a refund for this as the last time I was on the site it said the transaction failed and then it charged me without my approval. I need to speak to an actual person as this emailing thing doesn't work and I have been trying for * days to contact somebody for a refund.
GetHuman2608511 did not yet indicate what Groupon should do to make this right.
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Groupon

Refund my order issue
Reported by GetHuman2608511
Mar 27th, 2019 - 25d ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 350 others
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Timeline
GetHuman2608511 started working on this issue
Mar 27th 9:36pm