I bought the *** Fifth RoofTop Bar voucher for $***.**. I called to make a reservation...

GetHuman2607747's customer service issue with Groupon from March 2019

1 view
 | 
240 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman2607747's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2607747's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2607747 will want to follow the link below to head to their help center. We will check on GetHuman2607747 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2607747 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman2607747's own words
I bought the *** Fifth RoofTop Bar voucher for $***.**. I called to make a reservation before we left home on March **. She said we didn't need reservations. We went to a play and took a cab to bar. When we entered, the ticket man said they had a closed party that evening and could come back after midnight. It was raining and we didn't want to hang around as it was only**pm. *The manager came down and told us we were not the only ones told wrongly that the bar was closed for a party.*He suggested I contact you (GROUPON) as he felt you would make it good. He said you would probably refund our money as the expiration date is the end of this month.*We are good customers of GROUPON and appreciate your services. This was a bummer as it was my husband's **th birthday and we wanted to order champagne.*Could you refund my $***.**. I will use it for other GROUPON orders?*You have a great reputation now. The manager said they will be offering this again next year but I don't think we will be going to New York.*GROUPON *LG-SYNX-**GG-YN**-KF*S*Thanks for your consideration,*Carol Stermer****-***-*****carolstermer@Comcast.net
GetHuman2607747 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman2607747 fixed the problem
We are waiting for GetHuman2607747 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2607747 fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman2607747
Mar 27th, 2019 - 22d ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 240 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2607747 started working on this issue
Mar 27th 9:02pm