I bought a Groupon for Zoobooks magazine, redeemed it last November for a print subscri...

GetHuman-franland's Can't contact company issue with Groupon from March 2019

123 views | 182175 similar | 0 following
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-franland will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-franland can let us know if they help or not.
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Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman-franland's own words
Get subscription started ... I bought a Groupon for Zoobooks magazine, redeemed it last November for a print subscription for my granddaughter, and it was not fulfilled. When I called Zoobooks the first time(Dec or Jan), they said she would receive it in February. When she had not received it as of March, I called again and was told it was entered as an online subscription at my email address, which I neither received or want. I contacted Groupon on March ** and spoke to Chavelle, who then sent me an email saying I would get a response in * days. On March ** I received an email from Spoorthi, asking for the order information which I then sent. On March ** I received an email from Swapna, telling me to contact Blue Dolphin, the subscription service. I did so, using the email address she sent me, and it was returned to me, the address no longer available. I tried another email address with the same results. *Frankly, I have spent far too much time trying to contact Blue Dolphin and getting varying instructions from Groupon. Either have the subscription sent to my granddaughter(I’ve already sent you all the necessary information) or refund the price of the Groupon and $* service charge I paid to get it processed. We have bought many groupons in the past, but the service I have received on this one is totally unsatisfactory.*My granddaughter keeps asking when her magazine is coming....what should I tell her?
I keep hitting dead ends, getting the runaround from Groupon.
Getting the subscription started
Since ****
Multiple Groupon contacts, having to spend a ridiculous amount of time providing the same information multiple times.
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Zoobooks subscription
Can't contact company issue
Reported by GetHuman-franland
Mar 26th, 2019 - 4 years ago
Seen by 123 customers so far
Similar issue to 182175 others
0 customers following this
Items needed
Name on account
Email on account
Billing Address


GetHuman-franland started working on this issue
Mar 26th, 2019 5:48pm
GetHuman-franland indicated the issue is not fixed yet.
Mar 26th, 2019 5:53pm

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