Thalita N Bruno Torres: Issue: How to Return a Groupon Goods Item *Order...
GetHuman-tmltorre's Refund my order issue with Groupon from March 2019
Help with my Groupon issue
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GetHuman-tmltorre's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tmltorre will want to follow the link below to head to their help center. We will check on GetHuman-tmltorre later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-tmltorre may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-tmltorre's own words
Thalita N Bruno Torres: Issue: How to Return a Groupon Goods Item *Order*: ********** *Deal concerned: gg-cm-angelina-girls-sweater-tights-*-pack *Line Item UUID: b**b*b**-**c*-**e*-a***-XXXX-XXXX-XXXX *Country Code: US*Thalita N Bruno Torres: I've purchase these stocking *-* - they shipped *-** - i need the right size*Maria C: Thank you for contacting Customer Support. My name is Maria C*Maria C: Hi Thalita, thank you for contacting Groupon Customer Support. Please give me a moment while I pull up your account info. *Maria C: I'm so sorry for the trouble with your Groupon Goods purchase. This is not the experience we want you to have when shopping with us, and your feedback will help ensure it doesn’t happen again. To prevent any further inconvenience, there's no need to send this item back to us. You can keep it as it is and I'll be happy to issue a full refund. I can refund the purchase price to your Groupon account so you can use it toward future purchases on our site, or to your original form of payment. Which would you prefer? *Maria C: Thalita, are we still connected? *Maria C: It looks like our chat has been idle for a couple of minutes now. Can you please confirm we're still connected?****I need to confirm the refund. I need to exchange this item or have it refunded.
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