Thalita N Bruno Torres: Issue: How to Return a Groupon Goods Item *Order...

GetHuman-tmltorre's Refund my order issue with Groupon from March 2019

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tmltorre will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tmltorre can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-tmltorre's own words
Thalita N Bruno Torres: Issue: How to Return a Groupon Goods Item *Order*: ********** *Deal concerned: gg-cm-angelina-girls-sweater-tights-*-pack *Line Item UUID: b**b*b**-**c*-**e*-a***-XXXX-XXXX-XXXX *Country Code: US*Thalita N Bruno Torres: I've purchase these stocking *-* - they shipped *-** - i need the right size*Maria C: Thank you for contacting Customer Support. My name is Maria C*Maria C: Hi Thalita, thank you for contacting Groupon Customer Support. Please give me a moment while I pull up your account info. *Maria C: I'm so sorry for the trouble with your Groupon Goods purchase. This is not the experience we want you to have when shopping with us, and your feedback will help ensure it doesn’t happen again. To prevent any further inconvenience, there's no need to send this item back to us. You can keep it as it is and I'll be happy to issue a full refund. I can refund the purchase price to your Groupon account so you can use it toward future purchases on our site, or to your original form of payment. Which would you prefer? *Maria C: Thalita, are we still connected? *Maria C: It looks like our chat has been idle for a couple of minutes now. Can you please confirm we're still connected?****I need to confirm the refund. I need to exchange this item or have it refunded.

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Refund my order issue
Reported by GetHuman-tmltorre
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 106 customers so far
Similar issue to 181958 others
0 customers following this


GetHuman-tmltorre started working on this issue
Mar 26th, 2019 12:49pm

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