So we purchased a groupon for a hot air balloon and something came up so we went to ref...

GetHuman-lvjasonb's Refund my order issue with Groupon from March 2019

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lvjasonb will want to follow the link below to head to their help center. We will check on GetHuman-lvjasonb later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lvjasonb's own words
So we purchased a groupon for a hot air balloon and something came up so we went to refund our order. The person over the phone told us to call her back the next day for it. Once we did that she then tells us we had to refund it through groupon instead of just telling us that from the beginning. If we weren't givin false information we would have made the deadline to refund it through groupon. It was a lot of money that we really need refunded. We use groupon all the time just never had to refund before not knowing we would appreciate some help refunding our order
GetHuman-lvjasonb did not yet indicate what Groupon should do to make this right.
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Groupon

Refund my order issue
Reported by GetHuman-lvjasonb
Mar 25th, 2019 - 24d ago
I have an issue with Groupon too
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Seen by 3 customers so far
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GetHuman-lvjasonb started working on this issue
Mar 25th 11:31pm