I made a purchase on my girl friends account (*****@***.com is the account email the pu...

GetHuman-deerich's customer service issue with Groupon from March 2019

4 views | 178149 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-deerich's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-deerich's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-deerich will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-deerich can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-deerich may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-deerich's own words
I made a purchase on my girl friends account (*****@***.com is the account email the purchase was made under ) for set of four and set of * tickets to butterfly Wonderland upon arriving at the butterfly Wonderland venue they took my Groupon tickets scanned me and then notified me the store venue closed in ** minutes and that as venue takes about *.*-* Hours to walk-through normally I asked for my money back they said they couldn’t do that because I ordered it through Groupon so I contacted my bank my bank refunded the money upon investigation through Groupon Groupon provided documentation showing that the tickets were redeemed but even though they were redeemed they were not used I did not walk through the venue and I am now negative in my account because the bank reversed the credit they issued for the purchase I bought the tickets they scanned the tickets and I never got to go through the venue this is an extremely frustrating process and now I have a negative charges on my account as well as stress due to this ridiculous situation please contact vendor and verify that I spoke to the manager of the following day in regards to Groupon not refunding me my money and me going through the bank to get a refund and verify that I never walked through the venue even though they scanned and took the Groupon tickets this is why Groupon shows the tickets were redeemed because they venue took them but I left in frustration after they told me after they took them that the venue would close in ** minutes which was clearly not enough time to walk through and information like that would’ve been helpful to have before they took my Groupon tickets to for redemption again this process is frustrating and stressful and I would like my account back to normal can you please do the proper investigation to make sure that the funds re-enter My account so that it’s not negative

GetHuman-deerich did not yet indicate what Groupon should do to make this right.

How GetHuman-deerich fixed the problem

We are waiting for GetHuman-deerich to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-deerich fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-deerich
Mar 19th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 178149 others
0 customers following this


GetHuman-deerich started working on this issue
Mar 19th, 2019 7:21pm