Hello, I purchased a Tier One and Tier Two Glassblowing Experience for Rainier Glass St...
GetHuman-richforc's customer service issue with Groupon from March 2019
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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-richforc will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-richforc can let us know if they help or not.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-richforc's own words
Hello, I purchased a Tier One and Tier Two Glassblowing Experience for Rainier Glass Studio for a Christmas Gift in December ****. We contacted them in February **** to book the classes and they indicated they are moving to a different location. We asked to schedule classes before their move and they said all classes are canceled until the move is complete. I asked when that would be and they thought late Summer*early Fall of ****. I indicated our Groupon item and they said it is only good until April **, **** and regardless of the Groupon they will not honor it. They indicated that we needed to get a refund and keep contacting them to see whenthe new store will be open. However, when the new store opens they are not honoring the Groupon and we will have to pay full price. They wouldn't even negotiate accepting the Groupon and we would pay the difference. They are simply refusing to honor the Groupon event and price. Lastly, they indicated to call Groupon and get a refund. *st let me say you should not deal with these idiots any longer and *nd, please refund our money for the * classes we arranged. The groupon number for class one is:LG-Fj*j-**T*-P***-ZFLR. The *nd class number is: LG-NKLP-VZTS-GFSB-LH**. My name is Richard Henning and the gift was for Abby Henning. Please email me at: *****@***.com or call me at: ***-***-****
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