Hello,** My name is Michael Allenby and I had a trip to Key West planned...

GetHuman-mallenby's customer service issue with Groupon from March 2019

8 views | 176804 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-mallenby's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mallenby's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mallenby will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mallenby can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-mallenby may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mallenby's own words
Hello,** My name is Michael Allenby and I had a trip to Key West planned. I bought some Groupons, but now I have hurt my knee and had to go to the hospital and had to cancel the trip. I need to request refunds of two jet ski reservations and a sunset boat trip. Here are my details:***.*The two jet ski trips are coupon code ******* & ********. I spoke to a nice young lady at the Jet Ski place (Tory ***-***-****) and she said no problem cancelling the trip. She took my coupon codes and told me to contact you for a refund.*The place is called Island Safari Tours. Here are the order details from your e-mail to me at *****@***.com. **Order Details*The order number for your purchase on March **, **** is ****-******-******.*View Order Status **Description* *Quantity*Price* *Island Safari Tours — **-Mile Island Jet-Ski Tour for Two *** ***$***.*** * *Subtotal:*$***.*** * *Discount:*-$**.*** * * *Total:*$***.******The other Groupon is a Catamaran trip and I spoke to the manager named Tom at ***-*-*-**** and cancelled the trip because I did not want them to be stuck with a reservation. He said I booked this trip through a company called “ Buy A Tour Trip Advisor”, but I do not know who they even are?? Here are the order details:***Order Details*The Groupon order number for your purchase on March **, **** is ****-******-******. Your Reservation ID with Dolphin Echo Inc. (Catamaran Echo) is *********. *View Order Status **Description* *Quantity*Price* *Champagne Celebration Sunset Cruise - *:**pm Departure for * persons *** ***$***.*** * *Subtotal:*$***.*** * * *Total:*$***.******PLEASE let me know how Groupon can help me. I have been a member for a long time and really enjoy your service. I really need help on this one because I can hardly walk or even go to work and I need to have these refunded to me. The girl at the Jet Ski place cancelled the trips, took the coupon numbers and said it would not be a problem. The Catamaran ride tour guy said I had to take care of it with you, but thanked me for letting them know so far ahead in advance so they can sell my four seats that were reserved.**I await your advices.**Sincerely,**Michael Allenby****-***-**********@***.com

GetHuman-mallenby did not yet indicate what Groupon should do to make this right.

How GetHuman-mallenby fixed the problem

We are waiting for GetHuman-mallenby to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mallenby fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-mallenby
Mar 17th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 176804 others
0 customers following this

Timeline

GetHuman-mallenby started working on this issue
Mar 17th, 2019 6:29pm