Hello,** My name is Michael Allenby and I had a trip to Key West planned...

GetHuman-mallenby's customer service issue with Groupon from March 2019

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The issue in GetHuman-mallenby's own words
Hello,** My name is Michael Allenby and I had a trip to Key West planned. I bought some Groupons, but now I have hurt my knee and had to go to the hospital and had to cancel the trip. I need to request refunds of two jet ski reservations and a sunset boat trip. Here are my details:***.*The two jet ski trips are coupon code ******* & ********. I spoke to a nice young lady at the Jet Ski place (Tory ***-***-****) and she said no problem cancelling the trip. She took my coupon codes and told me to contact you for a refund.*The place is called Island Safari Tours. Here are the order details from your e-mail to me at *****@***.com. **Order Details*The order number for your purchase on March **, **** is ****-******-******.*View Order Status **Description* *Quantity*Price* *Island Safari Tours — **-Mile Island Jet-Ski Tour for Two *** ***$***.*** * *Subtotal:*$***.*** * *Discount:*-$**.*** * * *Total:*$***.******The other Groupon is a Catamaran trip and I spoke to the manager named Tom at ***-*-*-**** and cancelled the trip because I did not want them to be stuck with a reservation. He said I booked this trip through a company called “ Buy A Tour Trip Advisor”, but I do not know who they even are?? Here are the order details:***Order Details*The Groupon order number for your purchase on March **, **** is ****-******-******. Your Reservation ID with Dolphin Echo Inc. (Catamaran Echo) is *********. *View Order Status **Description* *Quantity*Price* *Champagne Celebration Sunset Cruise - *:**pm Departure for * persons *** ***$***.*** * *Subtotal:*$***.*** * * *Total:*$***.******PLEASE let me know how Groupon can help me. I have been a member for a long time and really enjoy your service. I really need help on this one because I can hardly walk or even go to work and I need to have these refunded to me. The girl at the Jet Ski place cancelled the trips, took the coupon numbers and said it would not be a problem. The Catamaran ride tour guy said I had to take care of it with you, but thanked me for letting them know so far ahead in advance so they can sell my four seats that were reserved.**I await your advices.**Sincerely,**Michael Allenby****-***-**********@***.com

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Customer service issue
Reported by GetHuman-mallenby
Mar 17th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 176804 others
0 customers following this


GetHuman-mallenby started working on this issue
Mar 17th, 2019 6:29pm

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