I've purchased vouchers for ultimate pamper package for * kids. Total of £** *However I...

GetHuman-ewakunic's customer service issue with Groupon from March 2019

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The issue in GetHuman-ewakunic's own words
I've purchased vouchers for ultimate pamper package for * kids. Total of £** *However I didn't know that we can not use it on weekends . As me and my partner work during the week and the kids have school we are unable to use the vouchers. We have contacted the place where we can redeem the vouchers asking for a refund or extension so we could use it during a weekend however we have been informed that we have to contact Groupon directly and that we can only redeem this during week days . *I'm am highly unsatisfied . I've read your refund policy and it seems like it is too late however the vouchers expire on the **th March ****. If I get the refund I could buy something else from Groupon for the kids. It was a Christmas present and it would be unfair to lose it due to the appointments availability. If not could we get an extension ? *I would really appreciate your help, it would be rediciplous to loose all this money considering we really wanted to use the vouchers. *Kind regards **Order details : *Voucher *: security code: *A******FE*GROUPON VS-RXZM-TYMT-W*PX-**SB**Voucher *: security code : *A**C*C****GROUPON: VS-LYGT-K*WN-**N*-X*KW**Voucher *: security code: *****C**CB*GROUPON: VS-G***-*SRX-**GL-XNL*
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Customer service issue
Reported by GetHuman-ewakunic
Mar 12th, 2019 - 5 mons ago
I have an issue with Groupon too
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GetHuman-ewakunic started working on this issue
Mar 12th 8:25am