we have purchased a groupon voucher to stay at goswell house Windsor valued until...
GetHuman799160's customer service issue with Groupon from February 2019
Help with my Groupon issue
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GetHuman799160's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman799160 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman799160 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Before contacting them, items GetHuman799160 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman799160's own words
we have purchased a groupon voucher to stay at goswell house Windsor valued until **.*.**. my son also purchased a voucher for us so we could stay for * nights. i have tried to book for this weekend Friday and Saturday, the hotel say that they will not take groupon vouchers for a Saturday night stay the voucher does not say that is not to be used on a Saturday night. I am asking if we could have a refund for the one night stay. I will then book with the second voucher for the friday night, it it not possibe for us to use the second voucher on any other night. please could you get back to me asap. Many thanks. Sandra.
GetHuman799160 did not yet indicate what Groupon should do to make this right.
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