I accidentally chose purchase when trying to add something to my cart, and it tried to...
GetHuman2232792's customer service issue with Groupon from February 2019
Help with my Groupon issue
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GetHuman2232792's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2232792 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2232792 can let us know if they help or not.
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The issue in GetHuman2232792's own words
I accidentally chose purchase when trying to add something to my cart, and it tried to charge an old card. When i went back in to find it, I re-purchased it on my correct card. When viewing my order to try and find out if I needed to wait to view my voucher until we are ready to use it, or if i could view and print it now.. ( which is another question..) I see that it had that original purchase still on there, that went to the wrong card. So, i decided to cancel it, so nothing squirly happened, and then the page showed my NEW card info..???!!! so, did it just refund the wrong one?! Did it refund the correct one?! Which, shouldnt have technically been a refund, it should have been canceled.. *I am pretty confused and obviously, trying to contact a rep for groupon is almost as frustrating as using the site at site this time.. So, help would be more than welcome..
GetHuman2232792 did not yet indicate what Groupon should do to make this right.
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