I accidentally chose purchase when trying to add something to my cart, and it tried to...

GetHuman2232792's customer service issue with Groupon from February 2019

1 view
162849 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman2232792's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2232792's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2232792 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2232792 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2232792 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman2232792's own words
I accidentally chose purchase when trying to add something to my cart, and it tried to charge an old card. When i went back in to find it, I re-purchased it on my correct card. When viewing my order to try and find out if I needed to wait to view my voucher until we are ready to use it, or if i could view and print it now.. ( which is another question..) I see that it had that original purchase still on there, that went to the wrong card. So, i decided to cancel it, so nothing squirly happened, and then the page showed my NEW card info..???!!! so, did it just refund the wrong one?! Did it refund the correct one?! Which, shouldnt have technically been a refund, it should have been canceled.. *I am pretty confused and obviously, trying to contact a rep for groupon is almost as frustrating as using the site at site this time.. So, help would be more than welcome..
GetHuman2232792 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman2232792 fixed the problem
We are waiting for GetHuman2232792 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2232792 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2232792
Feb 18th, 2019 - 8 mons ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 162849 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2232792 started working on this issue
Feb 18th 3:16pm