I have paid £***:** for x* bottles of Escada. This amount has been taken from my bank a...
GetHuman2231566's customer service issue with Groupon from February 2019
Help with my Groupon issue
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GetHuman2231566's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2231566 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2231566 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2231566 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman2231566's own words
I have paid £***:** for x* bottles of Escada. This amount has been taken from my bank account. I have contacted Groupon numerous times gave all information etcetera. The response is negative attitude concerned about promoting their special offers. Not at all helpful in fact they dismissed my concerns. I am disabled and take time to generate messages. To find that the so called customer service end the chat, so rude!!*Please can you help me resolve this matter either to send the perfume or refund. *This whole experience has caused me a great deal of stress. It is clearly evident that the customer service representatives need lessons on how to provide the correct information, in a timely manner and how to represent the company that they work for in a proffesional manner. Their service is the worse I have experienced ever. Very very poor. I will never use the Groupon company ever again....
GetHuman2231566 did not yet indicate what Groupon should do to make this right.
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