Hi,**I purchased a Groupon tonight for an Escape Room called "The Escape of a Lifetime...

GetHuman-salrando's customer service issue with Groupon from February 2019

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The issue in GetHuman-salrando's own words
Hi,**I purchased a Groupon tonight for an Escape Room called "The Escape of a Lifetime" (Order ***********) It was for my wife and I and our two daughters. We booked a *:**p.m appointment for the room. When we got there we found a group of teenagers (* of them) also waiting for the same slot. The place made us share the room with them and we had to do the Escape Room with these complete strangers. My daughter's barely got a chance to even do any of the challenges. They (and me) were very disappointed with the experience. I have done many Escape Rooms and you specifically reserve a time to have the room to yourself with your family and*or friends, not with complete strangers. I would expect a refund as this was extremely disappointing.**Thanks,*Sal Rando
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Groupon

Customer service issue
Reported by GetHuman-salrando
Feb 18th, 2019 - 8 mons ago
I have an issue with Groupon too
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Seen by 7 customers so far
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GetHuman-salrando started working on this issue
Feb 18th 2:16am