Their site failed to mention what location it was at. It only shows one location which...
GetHuman-megan_ot's customer service issue with Groupon from February 2019
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-megan_ot will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-megan_ot can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-megan_ot's own words
Their site failed to mention what location it was at. It only shows one location which is the one we went to. We attempted to let them know we would be late, they wanted to shorten the appt and not reschedule. I feel as though I am getting punished for their site not accurate stating what locations they have. Their 'Jacksonville' location is the one on beach according to their site. So I would like a refund on the ** I spent on a hour long couples massage I can no longer get for my anniversary.
GetHuman-megan_ot did not yet indicate what Groupon should do to make this right.
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