Well we are an elderly couple going to Florida for the month of March and our children...
GetHuman-shirljoh's customer service issue with Groupon from February 2019
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shirljoh will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-shirljoh can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-shirljoh's own words
Well we are an elderly couple going to Florida for the month of March and our children bought us a dinner gift at one of the restaurants in Orlando. Everyone talks about “Groupon” and the savings so I took it upon myself without doing research to look for something else to do while in Orlando. The picture of the upside building looked intriguing so I thought my husband and I could go there first then to dinner. I, after the fact of purchasing the coupon off of the Groupon site, decided to look at the site further and upon doing that it looks to me that I’ve made a mistake because it really looks like things that a young family with children will really enjoy not a couple who is in their seventies. I hope we could get a refund and possibly use Groupon for say a restaurant deal closer to where we are staying in Ladylake, Florida. Is that possible?
GetHuman-shirljoh did not yet indicate what Groupon should do to make this right.
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