I purchased a Groupon for a haircut, deep conditioning and blow dry at Hair By Rona tha...
GetHuman-eran's customer service issue with Groupon from February 2019
Help with my Groupon issue
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GetHuman-eran's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eran will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-eran can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-eran's own words
I purchased a Groupon for a haircut, deep conditioning and blow dry at Hair By Rona that was to expire on ******. Unfortunately my daughter passed away and I called Rona to tell her that I wouldn’t be able to come by that date. She was very kind and told me I could come whenever I felt ready. The problem is that whenever I called either her voicemail box was full or I got I message to text her. Every time *I texted her and asked for an appointment, she was not available. I am asking for a refund.
GetHuman-eran did not yet indicate what Groupon should do to make this right.
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