I ordered a groupon tickets for Statue of Liberty sightseeing boat. After I puchased it...
GetHuman-chenziqi's customer service issue with Groupon from February 2019
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-chenziqi will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-chenziqi can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-chenziqi's own words
I ordered a groupon tickets for Statue of Liberty sightseeing boat. After I puchased it,i realized i need to redeem it on website,but somehow I have trouble to redeem it , I don’t know what to do ,I called the customer service phone number ,it is answer machine to tell me that I can talk to the one to fix the problem when I get to the pier , so I clicked the redeem button on the app when I was heading to the pier **,It shows ready to use .But after I clicked it ,I noticed that I did something wrong , have to let the staff to redeem it for me . Then after I was waiting online for the boat ,I explained to the staff ,he refused to take my tickets, he said it is been used ,actually not .then I paid ** dollars for the ticket on the site. I feel so sad , can I get my groupon money back. Please ,thank you
GetHuman-chenziqi did not yet indicate what Groupon should do to make this right.
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