I need to cancel an order for concert ticket to The Beach Boys. My intention was not to...
GetHuman-hugget's customer service issue with Groupon from February 2019
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hugget will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hugget can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-hugget's own words
I need to cancel an order for concert ticket to The Beach Boys. My intention was not to buy a ticket. I only wanted to see if the promo code could be applied and how much the ticket would be so I can later talk to my husband and possibly buy tickets for us. I wrote the password down and instead of giving me how much it would be, it skipped and went to the purchase ticket. Please help me cancel the ticket. Makes no sense I would only buy one ticket. Plus the system never said if discount is valid or not for this item. Please help. Thank you
GetHuman-hugget did not yet indicate what Groupon should do to make this right.
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