I purchased a massage from a vendor here in Asheville. It was a ** minute massage. When...

GetHuman-beeradb's customer service issue with Groupon from February 2019

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The issue in GetHuman-beeradb's own words
I purchased a massage from a vendor here in Asheville. It was a ** minute massage. When I went to get the massage it was only ** minutes. I didn't realize this until I was already putting my clothes on, so I just sent them a followup email.**They acknowledged the issue and offered me a discount on future services. I was not interested in future services, and the offer they gave me was also significantly worse than currently advertised Groupon specials, so I said no thanks. I asked for a refund in the price difference between the massage I received and what I paid for. They refused to refund the difference, even though they acknowledge the service provided was incomplete, and have threatened to call the police if I ever come to their business again.**This communication was all via email and I am happy to provide the entire correspondence for your review. At this point I would request a full refund for the groupon or else I will be forced to contest the charge via my bank, as I have not received the service I paid for and it does not look like there is a constructive way forward.
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Groupon

Customer service issue
Reported by GetHuman-beeradb
Feb 16th, 2019 - 8 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman-beeradb started working on this issue
Feb 16th 3:35pm