I placed an order for fresh picked flowers after purchasing a groupon from Proflowers...
GetHuman2219515's customer service issue with Groupon from February 2019
Help with my Groupon issue
First: share to improve GetHuman2219515's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2219515's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2219515 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2219515 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2219515 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2219515's own words
I placed an order for fresh picked flowers after purchasing a groupon from Proflowers. They delivered very poor quality flowers. The petals were brown, the leaves were broke and limp. There was even a tulip head that had fallen off. Just very very ugly bouquet of flowers that they delivered for Valentines Day. They refunded the money I spent on the flowers beyond the cost of the Groupon, but I would like to also get back the money I spent on the Groupon.
GetHuman2219515 did not yet indicate what Groupon should do to make this right.
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