I have two orders that I purchased from Groupon. The first order was purchased on...
GetHuman-aberasso's customer service issue with Groupon from February 2019
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aberasso will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aberasso can let us know if they help or not.
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Before contacting them, items GetHuman-aberasso may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-aberasso's own words
I have two orders that I purchased from Groupon. The first order was purchased on ******* for a massage at RYSE Wellness. When I tried to make an appointment they said they moved out of Atlanta almost *** miles from me. The groupon * is LG-X*PY****-*FWS-N***. Please give me a credit for this purchase as I cannot travel that distance for a massage. *The second order was for * Microdermabrasia treatments from Utopia purchased on ****** for **.**. When I tried to make an appointment the place was permanently closed. The groupon * is LG-**HN-***N-LG*Z-**NM. Please credit my account. Also please call me at ***-***-****. It's very hard to reach you. Customers deserve better customer service.*Cheryl Abernathy
GetHuman-aberasso did not yet indicate what Groupon should do to make this right.
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