I payed for (*) ** minute sessions massage at Element Massage but when I got there they...

GetHuman-ajdinid's customer service issue with Groupon from February 2019

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The issue in GetHuman-ajdinid's own words
I payed for (*) ** minute sessions massage at Element Massage but when I got there they put me in for a ** minute session, each - even after I told them over the phone what I purchased when I called to make an appointment and alsoc they saw the groupon. So, when I got there they said it’s only ** minutes and I said no that’s not what I paid for. They said you don’t get a groupon anyways because you’re not a first time customer. I have never been there before, I had only bought a gift for someone else, * years ago. I didn’t take my massage and they wanted to charge me $** for same day cancelation, when I wasn’t even the one canceling. I just wanted to talk to Groupon to refund my order because I wasn’t getting what i plaid for. PLUS, they wanted me to pay $** extra for each session - for the ** minutes! This is crazy. If I can refund it all, that would be the best. please call me asap at (***)***-**** or e-mail me at *****@***.com . My next booked session is tomorrow and if we can sort it out before tomorrow then I won’t have to pay $*** for ****minute sessions . Thank you
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Groupon

Customer service issue
Reported by GetHuman-ajdinid
Feb 15th, 2019 - 8 mons ago
I have an issue with Groupon too
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GetHuman-ajdinid started working on this issue
Feb 15th 9:35pm