I payed for (*) ** minute sessions massage at Element Massage but when I got there they...

GetHuman-ajdinid's customer service issue with Groupon from February 2019

161670 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-ajdinid's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ajdinid's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ajdinid will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ajdinid can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ajdinid may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ajdinid's own words
I payed for (*) ** minute sessions massage at Element Massage but when I got there they put me in for a ** minute session, each - even after I told them over the phone what I purchased when I called to make an appointment and alsoc they saw the groupon. So, when I got there they said it’s only ** minutes and I said no that’s not what I paid for. They said you don’t get a groupon anyways because you’re not a first time customer. I have never been there before, I had only bought a gift for someone else, * years ago. I didn’t take my massage and they wanted to charge me $** for same day cancelation, when I wasn’t even the one canceling. I just wanted to talk to Groupon to refund my order because I wasn’t getting what i plaid for. PLUS, they wanted me to pay $** extra for each session - for the ** minutes! This is crazy. If I can refund it all, that would be the best. please call me asap at (***)***-**** or e-mail me at *****@***.com . My next booked session is tomorrow and if we can sort it out before tomorrow then I won’t have to pay $*** for ****minute sessions . Thank you
GetHuman-ajdinid did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-ajdinid fixed the problem
We are waiting for GetHuman-ajdinid to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ajdinid fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ajdinid
Feb 15th, 2019 - 8 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 161670 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ajdinid started working on this issue
Feb 15th 9:35pm