Hi, I am writing to get a refund on the voucher number ********.**I had booked a balloo...

GetHuman2216120's customer service issue with Groupon from February 2019

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2216120's own words
Hi, I am writing to get a refund on the voucher number ********.**I had booked a balloon ride with Groupon almost a year back. However, the ride has been canceled several times due to weather and I have been unable to avail of it, even though I have paid for it.*When I call Sunrise Balloons (the ride service provider) for a refund, they say that the money is still with Groupon and they get the money from Groupon only when the ride has taken place. So they can not refund us and I should ask Groupon for a refund. I am aware that I might be out of the expiration time for the refund, however, please be considerate about this as the ride was not canceled by me but the service provider and it is an exorbitant amount.*I would really appreciate if you could help with this and please let me know if you need any further assistance from me. Thanks!**Best,*Vedant
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Customer service issue
Reported by GetHuman2216120
Feb 15th, 2019 - 8 mons ago
I have an issue with Groupon too
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GetHuman2216120 started working on this issue
Feb 15th 7:02pm