Hi, I am writing to get a refund on the voucher number ********.**I had booked a balloo...
GetHuman2216120's customer service issue with Groupon from February 2019
Help with my Groupon issue
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GetHuman2216120's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2216120 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2216120 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2216120 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2216120's own words
Hi, I am writing to get a refund on the voucher number ********.**I had booked a balloon ride with Groupon almost a year back. However, the ride has been canceled several times due to weather and I have been unable to avail of it, even though I have paid for it.*When I call Sunrise Balloons (the ride service provider) for a refund, they say that the money is still with Groupon and they get the money from Groupon only when the ride has taken place. So they can not refund us and I should ask Groupon for a refund. I am aware that I might be out of the expiration time for the refund, however, please be considerate about this as the ride was not canceled by me but the service provider and it is an exorbitant amount.*I would really appreciate if you could help with this and please let me know if you need any further assistance from me. Thanks!**Best,*Vedant
GetHuman2216120 did not yet indicate what Groupon should do to make this right.
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