I thought I was ordering a necklace for $*.**. Credit card charged. No confirm of ord...
GetHuman2215182's customer service issue with Groupon from February 2019
Help with my Groupon issue
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GetHuman2215182's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2215182 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2215182 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2215182 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2215182's own words
I thought I was ordering a necklace for $*.**. Credit card charged. No confirm of order or anything. I do not want to join Groupon as I can't afford a monthly fee as my friend said it's a monthly fee. Please refund my $*.** on my credit card. Name is Ann Hudson, phone *** ***-****. I want to know what the $*.** is for and if I will get the necklace. I ordered about a month ago. My email is....******@***.com. Thank you.
GetHuman2215182 did not yet indicate what Groupon should do to make this right.
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