Good Morning,*I purchased two groupons for deep tissue massage with aromatherapy at Cal...

GetHuman-shabadka's customer service issue with Groupon from February 2019

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The issue in GetHuman-shabadka's own words
Good Morning,*I purchased two groupons for deep tissue massage with aromatherapy at Calming Renewal. I scheduled appointment for my sister on Tuesday, February **, **** at **:** am and the second for my mother on February **, **** at * pm. **The day of the first appointment, I received a text from the merchant that he will prefer for the appointment to be rescheduled as he had been out for two days and would not be able to give a good session. I responded back the same day that it was okay and provided him with some of the times that I would want it to be rescheduled to. However, he did not respond back and I have left him two voicemails and a couple of texts since then, but have still not heard back from him.**He has been very unresponsive from the beginning. At the time of booking the sessions as well, I had a question as his website's descriptions did not match what I had bought the groupons for. Thus, I had to email*leave him voicemails a few times before he finally responded to my question. **I would like my money to be refunded as I do not see any communication coming from his side. I am sure that he is great at what he does and the reviews clearly indicated that, which is why I made my original purchase. However, the lack of communication on his part does not want me to keep trying to make this work. I would rather just have my other appointment cancelled too and get the money that I paid for both my groupons i.e. $**. **Please feel free to call me at ***-***-**** or email at *****@***.com if you have any questions or need further details. **I will really appreciate your help in getting this resolved ASAP. **Thanks,*Shabad Kaur****-***-****
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Groupon

Customer service issue
Reported by GetHuman-shabadka
Feb 15th, 2019 - 8 mons ago
I have an issue with Groupon too
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GetHuman-shabadka started working on this issue
Feb 15th 4:20pm