In January ****, my Groupon to Massage Envy expired and was contacted for a refund but...

GetHuman-elnorajo's customer service issue with Groupon from February 2019

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The issue in GetHuman-elnorajo's own words
In January ****, my Groupon to Massage Envy expired and was contacted for a refund but purchased another Massage for the same company. I was not able to set up an appointment because they never returned the call. I tried to set up an appointment via text but was told they were booked. I waited for a reply from Groupon but did not receive it. Please check this issue and get back with me. Thanks. **(***) ***-****
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Groupon

Customer service issue
Reported by GetHuman-elnorajo
Feb 14th, 2019 - 8 mons ago
I have an issue with Groupon too
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Seen by 4 customers so far
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Timeline
GetHuman-elnorajo started working on this issue
Feb 14th 10:43pm