In January ****, my Groupon to Massage Envy expired and was contacted for a refund but...

GetHuman-elnorajo's customer service issue with Groupon from February 2019

161075 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-elnorajo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-elnorajo's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-elnorajo will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-elnorajo can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-elnorajo may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-elnorajo's own words
In January ****, my Groupon to Massage Envy expired and was contacted for a refund but purchased another Massage for the same company. I was not able to set up an appointment because they never returned the call. I tried to set up an appointment via text but was told they were booked. I waited for a reply from Groupon but did not receive it. Please check this issue and get back with me. Thanks. **(***) ***-****
GetHuman-elnorajo did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-elnorajo fixed the problem
We are waiting for GetHuman-elnorajo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-elnorajo fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-elnorajo
Feb 14th, 2019 - 8 mons ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 161075 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-elnorajo started working on this issue
Feb 14th 10:43pm