I’ve purchased a massage voucher from Comfort Zone Therapy in Charlotte NC and have boo...

GetHuman-ccollera's customer service issue with Groupon from February 2019

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Help with my Groupon issue
GetHuman-ccollera's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ccollera will want to follow the link below to head to their help center. We will check on GetHuman-ccollera later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ccollera's own words
I’ve purchased a massage voucher from Comfort Zone Therapy in Charlotte NC and have booked an appointment * times, each time has been cancelled by the business. I’ve been patient hoping to eventually get the service i’ve paid for but there was absolutely no contact by the business- theu would just cancel my appointment and it’s ridiculous. awful customer service and I want my money back for a good I’ll never receive
GetHuman-ccollera did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-ccollera
Feb 7th, 2019 - 4 mons ago
I have an issue with Groupon too
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Seen by 5 customers so far
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Timeline
GetHuman-ccollera started working on this issue
Feb 7th 1:58pm
GetHuman-ccollera indicated the issue is not fixed yet.
Feb 10th 2:40pm