Request *********: How would you rate the support you received? - BAD**I had multiple i...
GetHuman2153275's customer service issue with Groupon from February 2019
Help with my Groupon issue
First: share to improve GetHuman2153275's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2153275's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2153275 will want to follow the link below to head to their help center. We will check on GetHuman2153275 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2153275 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman2153275's own words
Request *********: How would you rate the support you received? - BAD**I had multiple issues with the vendor and my account and your support. ***) VENDOR: I purchased a massage with UNWIND SPA on Dec *, ****. *"The order number for your purchase on December *, **** is ****-******-******"**I called them multiple times and left voicemails, nobody EVER replied. I also emailed them. NO REPLY AT ALL. ***) GROUPON: I submitted a Refund Request outlining the issue, got a number issued "Request *********", but there is only one email with a question 'How would you rate a support received?" - I DID NOT RECEIVE ANY!*And I cannot even reply BAD on that email link either. It takes me to some Launchpad, but it does not recognize my email and password (which it tells me its the same as Groupon's credentials). ***) I tried to do that last night as well, and Groupon didnt recognize my email either. I tried to go Password Reset, but the system sent me an email saying that my email is not a user of Groupon. *Today I can sign in. And was able to rest Password, as I thought that would be the only option. But other problems still persist. **ALL I WANT IS TO GET THIS ISSUE RESOLVED AND A REFUND. **Business seems to be a one-person operated business, who does not reply to emails or pick up the phone number. *THIS IS UNACCEPTABLE!!!**Thanks, *Nataliya
GetHuman2153275 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman2153275 fixed the problem
We are waiting for GetHuman2153275 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.