Request *********: How would you rate the support you received? - BAD**I had multiple i...

GetHuman2153275's customer service issue with Groupon from February 2019

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The issue in GetHuman2153275's own words
Request *********: How would you rate the support you received? - BAD**I had multiple issues with the vendor and my account and your support. ***) VENDOR: I purchased a massage with UNWIND SPA on Dec *, ****. *"The order number for your purchase on December *, **** is ****-******-******"**I called them multiple times and left voicemails, nobody EVER replied. I also emailed them. NO REPLY AT ALL. ***) GROUPON: I submitted a Refund Request outlining the issue, got a number issued "Request *********", but there is only one email with a question 'How would you rate a support received?" - I DID NOT RECEIVE ANY!*And I cannot even reply BAD on that email link either. It takes me to some Launchpad, but it does not recognize my email and password (which it tells me its the same as Groupon's credentials). ***) I tried to do that last night as well, and Groupon didnt recognize my email either. I tried to go Password Reset, but the system sent me an email saying that my email is not a user of Groupon. *Today I can sign in. And was able to rest Password, as I thought that would be the only option. But other problems still persist. **ALL I WANT IS TO GET THIS ISSUE RESOLVED AND A REFUND. **Business seems to be a one-person operated business, who does not reply to emails or pick up the phone number. *THIS IS UNACCEPTABLE!!!**Thanks, *Nataliya
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Groupon

Customer service issue
Reported by GetHuman2153275
Feb 7th, 2019 - 4 mons ago
I have an issue with Groupon too
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Timeline
GetHuman2153275 started working on this issue
Feb 7th 9:46am