Hello,**I purchased a groupon from DFW laser aesthetics. I showed up for my appt and th...

GetHuman2150316's customer service issue with Groupon from February 2019

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GetHuman2150316's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2150316 will want to follow the link below to head to their help center. We will check on GetHuman2150316 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2150316's own words
Hello,**I purchased a groupon from DFW laser aesthetics. I showed up for my appt and the woman was wearing the same pair of gloves when’ll ole Shaw cleaned the room from the man before me. She stuffed the paper deep into the trash and then came into my room to take me back. **I watched her the entire time and she did not change her gloves after throwing away the paper from the exam table into the trash. **I am an RN so I asked her to change her gloves and she did, but never sanitized once. I could not trust that she cleaned the machine in between patients so I did not feel comfortable having my laser hair removal on my facial area. **How does Groupon screen fro reputable service providers?**The woman text me and said she contacted Groupon to approve a refund.l and that I had to reach out to customer service to see next steps. Not sure if she actually did call, but I’m very disappointed this occurred as I drove **minutes there and back, only to not receive my service.**Please advise,*Margaret ****-***-****
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Groupon

Customer service issue
Reported by GetHuman2150316
Feb 6th, 2019 - 4 mons ago
I have an issue with Groupon too
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Seen by 1 customer so far
Similar issue to 155937 others
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Timeline
GetHuman2150316 started working on this issue
Feb 6th 10:11pm