In January I purchased a Groupon for a couple's massage at the Blue Marble Spa at the H...

GetHuman-taliteac's customer service issue with Groupon from February 2019

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-taliteac will want to follow the link below to head to their help center. We will check on GetHuman-taliteac later to make sure it's all set or try to help escalate.
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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-taliteac's own words
In January I purchased a Groupon for a couple's massage at the Blue Marble Spa at the Hyatt Regency. When I checked in I had two codes. Thinking that one was for me and one for my husband. At the end of the day, the desk clerk told me that it was actually two couple's massages that she scanned. She said that she wasn't redeeming the one with the code ********, and to contact you and get a refund for the send one. I was only intending on purchasing * couple's massage. I don't know if the button got clicked twice, or what happened. Can we please have this refunded to the card that was used to purchase it?*Thank you so much for your time.
GetHuman-taliteac did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman-taliteac
Feb 3rd, 2019 - 8 mons ago
I have an issue with Groupon too
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Seen by 4 customers so far
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GetHuman-taliteac started working on this issue
Feb 3rd 6:19pm
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Feb 3rd 6:19pm