I ordered a hotel package two days ago and it said it was declined. That was for the Be...

GetHuman2098748's customer service issue with Groupon from February 2019

6 views | 153963 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman2098748's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2098748's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2098748 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2098748 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2098748 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman2098748's own words
I ordered a hotel package two days ago and it said it was declined. That was for the Best Western where I was already staying. I am to Florida and my apartment is not ready, even though my move I was the **th. I was told the *st then. Two days ago, they said the **th. Now when I was declined the first time, I was kind of shocked. I thought it was a mistake because I put everything on my debit card. So I decided to go a little cheaper because I paid for one night after I called my bank (Wells Fargo) and went off on them. They said it was a fraud protection thing, but they just cancelled my card a few days earlier when I was driving here and screed that up. I was able to fix that and that was my shock. So I picked the Championship Hotel whee I am now. The HUGE problem is once I spoke to Wells Fargo, they said wait * minutes and make your purchase. I looked at my bank before that and it showed both were taken out and put back in my account within minutes. So I had no idea that they were going to release the money. Especially since I already double booked two hotels. So my problem is with the bank as much as with Groupon. So I calle the bank yesterday to take care of this and said “how can you put me in * hotels at one time”? Now I am litellay **** plus in the hole. The hotel here said they only saw one reservation paid for, and I called my bank to ecplain this ginormous mistake. Now I am literally praying this is taken care of. I am a very disabled Vet who can’t afford to lose *** dollars yet tbis unreal amount. The bank hopefully will call you, and j am disputing the charges because I am at a hotel that I paid for thru you. Now how can I take * rooms*for all these nights (think about it)., and you can see them all. And you can call each hotel and ask it I used the other two vouchers. So I have the bank involved and now Groupon, who I couldn’t get they too.*Please correct this problem (I have been using you for many years), or have a top supervisor call me and be propared for a not happy person if it’s not taken care of and I have to fight over this. My bank is already involved because if this mess. I hope you comply with this. I am not very healthy and I’m not in the mood to argue. So please do the right thing. That is my rent money you are taking. Thanks for your understanding (I hope). **Regards,**Mitchell Joseph

GetHuman2098748 did not yet indicate what Groupon should do to make this right.

How GetHuman2098748 fixed the problem

We are waiting for GetHuman2098748 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2098748 fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman2098748
Feb 2nd, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 153963 others
0 customers following this

Timeline

GetHuman2098748 started working on this issue
Feb 2nd, 2019 2:28pm